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Scheduling and dispatch

Scheduling is where a growing service business usually hits its ceiling. The whiteboard worked at four crews. At twelve it is a daily crisis, and the person holding it together cannot take a holiday.

You probably recognise

  • A whiteboard or shared calendar that only one person really understands
  • Crews calling in for their next job
  • Double-bookings, or trucks crossing the county twice a day
  • No reliable record of what was actually done on site

The field is the hard part

Office scheduling software is easy. Getting it used by a crew standing in a customer's basement with one bar of signal is the actual problem. That means it works on a phone, tolerates a dead connection, and never asks anyone to type a paragraph.

Capturing what happened

The second-order benefit is usually bigger than the scheduling itself: once jobs are tracked properly you finally know what work actually costs, which customers are worth keeping, and where the time goes.

Scope and timeline. Commonly phased — dispatch first, then time and materials capture, then invoicing.

Is this the thing costing you the most?

Describe it in a few sentences. We will tell you honestly whether it is worth building, and roughly what it would take.

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